Refund policy

Last updated: 4 November 2026

The Connection Book is printed to order for each customer by our print partner, Bookvault. Because every copy is made specifically for your order, please read this policy before you buy.

Damaged, faulty or misprinted copies

If your book arrives damaged, has a printing or binding fault, or is not the cover you ordered, contact us at natalie.boll@tribela.com within 30 days of delivery. Please include your order number and a photo showing the problem. Once we have reviewed it, we will send you a free replacement or, if you prefer, a full refund of the book price and the shipping you paid. You will not need to send the damaged copy back unless we ask you to.

Lost parcels

If your order has not arrived within the delivery time shown at checkout, contact us and we will work with our print and delivery partners to locate it, or send a replacement.

Change of mind

Because each copy is printed to order, we are not able to accept returns or offer refunds if you simply change your mind, except where the law requires us to.

Customers in the United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have the right to cancel an online order within 14 days of receiving the goods. That right does not apply to goods made to the consumer's specifications or clearly personalised. A standard copy of the Connection Book is printed on demand but is not personalised for you, so if you are a UK consumer you may cancel your order within 14 days of the day you receive it. To do so, email us a clear statement of your decision to cancel, then return the unused book in its original condition within 14 days of telling us. You pay the cost of returning it. We will refund the price of the book and standard delivery within 14 days of receiving it back (or proof that you have sent it). We may reduce the refund if the book has been written in or handled more than necessary to inspect it.

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 for goods that are faulty or not as described, or any equivalent consumer protection laws in the United States or Canada.

Refunds

Approved refunds are made to your original payment method. Depending on your bank or card provider, it may take some time for the refund to appear.

Contact

Questions about an order: natalie.boll@tribela.com